Our Commitment to Your Satisfaction

At Heaven Living we strive to ensure your experience with us is nothing short of delightful, seamless, and transparent. This document outlines our comprehensive Order & Shipping Policy. Should you have further inquiries, we invite you to engage with our live chat, visit our 'Contact Us' page, or email us at support@heavenlivings.com.

Placing Your Order: What You Need to Know

• Order Confirmation: Upon placing your order, you'll receive an "Order Confirmation" email as acknowledgment.
• Stock Confirmation & Shipment: We promptly verify the availability of your items with our suppliers. While most accessories and pre-built saunas are ready for immediate dispatch, custom sauna orders may require additional time (refer to the Shipping Timeline section below).
• Tracking Your Order: Once your order is confirmed and payment is processed, we'll dispatch your items. Tracking information will be sent to your provided email address on the day of shipment.
• Follow-Up: If tracking information hasn't been received within six business days post-purchase, please contact us through any of our communication channels.

Shipping Information

• Delivery Locations: We ship across the contiguous United States. For orders to Alaska and Hawaii, additional charges apply. Contact us at support@heavenlivings.com for a quote. International shipping is currently unavailable—please check back for updates.
• Special Delivery Conditions: Deliveries requiring special handling may incur a "difficult delivery fee." For queries regarding delivery conditions, we're here to assist.

Shipping Timeline

• Custom Orders: Custom saunas typically require 3-4 weeks preparation time before shipping. This period may extend for highly specialized or customized orders.
• In-Stock Items: Sauna accessories and pre-built saunas usually arrive within 5-7 business days post-payment processing.
• Order Delays: Should your order face delays due to unexpected factors or supplier issues, a customer support specialist will contact you to discuss the situation and available options. You may cancel the order if the revised conditions are unsatisfactory.

Upon Delivery

1. Inspect Your Items: Before accepting your delivery, inspect for any visible damage (e.g., dents, scratches) and note these on the delivery receipt. A clean receipt signifies acceptance of the order in perfect condition, and any subsequent damage claims may be affected.
2. Verify Package Contents: Ensure all items are present. Report any discrepancies within 48 hours to ensure prompt resolution.
3. Concealed Damage: If damage is discovered post-delivery, report it immediately to facilitate claims and resolutions.

Order Refusal Policy

• Refusing delivery for reasons other than damage or shipping errors will result in a 20% restocking fee plus any applicable shipping fees.

We are dedicated to providing the most competitive sauna prices online. To achieve this, we collaborate closely with our suppliers to adhere to Minimum Advertised Pricing (MAP) guidelines, ensuring that our competitors maintain a consistent pricing floor for all products. This policy is designed to keep the market fair and prevent price undercutting.

Should you discover a lower price for the same product on another online store, we encourage you to contact us. We will verify that the lower price does not violate the MAP policy. If it doesn't, we are more than willing to match that price for you. We can offer you a custom discount or, if you've already made your purchase, refund you the difference.

However, our Price Match Guarantee does come with a few restrictions:

Offers involving rebates, coupons, and "buy one, get one free" are not eligible.
The product must be available in stock on the competitor’s website.
The competitor must operate exclusively online, without any physical retail locations.
Discount or auction websites are excluded.
The competitor must be an authorized retailer of the product.

If you're considering a purchase and want to know if a product qualifies for our price match, please get in touch with us before placing your order.