Our Commitment to Your Satisfaction
At Heaven Living, operated by SEAFOLLOW LLC, we strive to ensure your experience with us is nothing short of delightful, seamless, and transparent. This document outlines our comprehensive Order & Shipping Policy. Should you have further inquiries, we invite you to engage with our live chat, visit our Contact Us page, or email us at support@heavenlivings.com.
Placing Your Order: What You Need to Know
Order Confirmation
Upon placing your order, you will receive an "Order Confirmation" email acknowledging that we have received your order.
Stock Confirmation & Shipment
We promptly verify the availability of your items with our suppliers. While most accessories and pre-built saunas are ready for immediate dispatch, custom sauna orders may require additional time (refer to the Shipping Timeline section below).
Tracking Your Order
Once your order is confirmed and payment is processed, we will dispatch your items. Tracking information will be sent to your provided email address on the day of shipment.
Follow-Up
If you have not received tracking information within six business days of your purchase, please contact us through any of our communication channels.
Shipping Information
Delivery Locations
We ship across the contiguous United States. For orders to Alaska and Hawaii, additional charges apply. Please contact us at support@heavenlivings.com for a shipping quote. International shipping is currently unavailable—please check back for updates.
Special Delivery Conditions
Deliveries requiring special handling may incur a "difficult delivery fee." For queries regarding delivery conditions, we’re here to assist.
Shipping Timeline
Custom Orders
Custom saunas typically require 3-4 weeks of preparation time before shipping. This period may be extended for highly specialized or customized orders.
In-Stock Items
Sauna accessories and pre-built saunas usually arrive within 5-7 business days after payment processing.
Order Delays
Should your order face delays due to unexpected factors or supplier issues, a customer support specialist will contact you to discuss the situation and available options. You may cancel the order if the revised conditions are unsatisfactory.
Upon Delivery
Inspect Your Items
Before accepting your delivery, inspect for any visible damage (e.g., dents, scratches) and note these on the delivery receipt. A clean receipt signifies acceptance of the order in perfect condition, and any subsequent damage claims may be affected.
Verify Package Contents
Ensure all items are present. Report any discrepancies within 48 hours to ensure prompt resolution.
Concealed Damage
If damage is discovered post-delivery, report it immediately to facilitate claims and resolutions.
Order Refusal Policy
Refusing delivery for reasons other than damage or shipping errors will result in a 20% restocking fee plus any applicable shipping fees.
